win788 Privacy Policy
— Your Data, Our Responsibility

win788 operates the online gambling platform accessible at win788.one, offering sports betting (including PSL and international cricket), live casino games, slot games, arcade games, and related entertainment products to registered players in supported markets.

For the purposes of this Privacy Policy, win788 is the data controller responsible for the personal information collected from players who register, deposit, or otherwise interact with the win788 Platform. When we refer to "win788", "we", "us", or "our" in this document, we mean win788 and its licensed operating entity.

This Privacy Policy applies to all personal data collected through the win788 website (win788.one), mobile browser sessions, customer support channels (live chat and email), and any other interaction between a player and win788.

win788 collects personal data through several channels. The categories of data we collect are described below:

2.1 Registration Data. When you create a win788 account, we collect your full legal name (as per your Pakistani CNIC), date of birth, Pakistani mobile number, and a chosen username. This information is required to create and identify your account.

2.2 Identity Verification (KYC) Data. To comply with our licensing obligations and Anti-Money Laundering (AML) requirements, win788 may request copies of your Pakistani CNIC or other government-issued identity documents. This data is processed solely for the purpose of verifying your identity and age.

2.3 Financial Data. win788 collects transaction records relating to your deposits and withdrawals, including payment method identifiers (JazzCash account number, EasyPaisa wallet number, HBL/UBL/Meezan Bank account details). win788 does not store full payment card numbers on its servers.

2.4 Transactional & Betting Data. win788 maintains records of all bets placed, games played, bonus activations, win/loss outcomes, and account balance history. This data is used for account management, dispute resolution, and regulatory reporting.

2.5 Technical & Device Data. When you access the win788 Platform, we automatically collect your IP address, device type, operating system, browser type and version, session duration, and pages visited. This data is collected to maintain platform security, detect fraudulent access patterns, and improve platform performance.

2.6 Communication Data. Records of your interactions with win788 customer support — including live chat transcripts and email correspondence — are retained for quality assurance and dispute resolution purposes.

win788 uses the personal data we collect for the following specific purposes:

• Account Management: To create, maintain, and administer your win788 player account, including processing deposits, recording bets, and managing withdrawals to your registered Pakistani payment method.
• Identity & Age Verification: To confirm that you meet the 21+ age requirement and that your identity matches the details provided at registration, in compliance with our licensing obligations.
• Payment Processing: To initiate and verify PKR transactions through JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, and 1LINK, and to match withdrawals to verified account holders.
• Regulatory Compliance: To fulfil obligations under our international gaming licence, including Anti-Money Laundering (AML) reporting, responsible gaming monitoring, and record-keeping requirements.
• Security & Fraud Prevention: To detect and investigate suspicious account activity, duplicate account use, bot activity, and other prohibited conduct as defined in the win788 Terms & Conditions.
• Customer Support: To respond to queries, resolve disputes, and deliver support services in Urdu and English through live chat and email.
• Responsible Gaming: To monitor betting patterns, apply deposit limits, and intervene where player behaviour indicates potential gambling harm — in line with win788's responsible gaming obligations.
• Platform Improvement: To analyse aggregated, anonymised usage data to improve platform functionality, game selection, and overall player experience for Pakistani users.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates where you have provided consent. You may opt out at any time (see Section 12).

win788 processes player personal data on the following legal grounds:

• Contractual Necessity: Processing required to fulfil the player account agreement — including account creation, transaction processing, and customer support — is carried out on the basis that it is necessary to perform the contract between win788 and the player.
• Legal Obligation: Processing required for AML compliance, KYC verification, regulatory reporting, and age verification is carried out to comply with applicable legal obligations under win788's gaming licence.
• Legitimate Interests: Processing for fraud prevention, security monitoring, and platform improvement is carried out on the basis of win788's legitimate interests in maintaining a secure and compliant platform, where such interests are not overridden by player rights.
• Consent: Processing for marketing communications and non-essential cookies is carried out only where the player has provided explicit, informed consent. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.

win788 does not sell, rent, or trade your personal data. We share personal data only in the following limited circumstances:

• Payment Processors: Your payment details are shared with the relevant Pakistani payment provider (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank) solely to process your deposit or withdrawal transaction. These providers operate under their own data protection obligations.
• KYC & Identity Verification Providers: win788 may use licensed third-party identity verification services to perform CNIC verification. These providers process identity documents under strict data processing agreements.
• Regulatory Authorities: win788 may disclose player data to its licensing authority, financial intelligence units, or law enforcement agencies where required by law or in response to a lawful regulatory request.
• Fraud Prevention Services: Anonymised or aggregated signals may be shared with fraud prevention networks to identify and block cross-platform fraudulent activity patterns.
• IT & Infrastructure Providers: win788 uses cloud hosting and infrastructure providers who process data as data processors on win788's behalf, under binding data processing agreements that prohibit independent use of player data.

All third parties who process player data on behalf of win788 are subject to contractual obligations that require them to maintain appropriate technical and organisational security measures and to process data only in accordance with win788's documented instructions.

win788 uses cookies and similar tracking technologies to operate the Platform, maintain session security, and analyse usage patterns. The categories of cookies we use are:

• Strictly Necessary Cookies: Required for basic Platform functionality, including maintaining your logged-in session and processing secure transactions. These cookies cannot be disabled without impairing Platform functionality.
• Performance & Analytics Cookies: Used to collect anonymised data on how players use the win788 Platform, including pages visited, session duration, and error events. This data is used to improve platform performance and user experience.
• Functional Cookies: Used to remember your preferences such as language settings and display options, so that the Platform can provide a more personalised experience on subsequent visits.
• Marketing Cookies: Where you have provided consent, win788 may use cookies to track the effectiveness of promotional campaigns. You may withdraw this consent at any time via your browser settings or Account preferences.

You may manage your cookie preferences through your browser settings. Please be aware that disabling strictly necessary cookies will affect your ability to log in and use the win788 Platform.

win788 implements comprehensive technical and organisational security measures to protect player personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and the win788 Platform
• AES-256 encryption for sensitive data stored in win788's databases
• One-way cryptographic hashing for player passwords — win788 staff cannot view your password in plaintext
• Role-based access controls restricting employee access to personal data on a strict need-to-know basis
• Continuous automated monitoring for anomalous access patterns and intrusion attempts
• Regular independent security audits and penetration testing of the win788 Platform infrastructure
• Mandatory security awareness training for all win788 staff who handle player data

In the event of a personal data breach that poses a risk to player rights and freedoms, win788 will notify affected players and the relevant regulatory authority within the timeframes required by applicable law.

win788 retains personal data for the minimum period necessary to fulfil the purpose for which it was collected, unless a longer retention period is required by law. Our standard retention guidelines are:

• Active Account Data: Retained for the duration of the player's active account relationship with win788.
• Transaction & Betting Records: Retained for a minimum of 5 years following account closure, in compliance with AML and regulatory record-keeping obligations.
• KYC & Identity Documents: Retained for a minimum of 5 years following account closure or the completion of the business relationship, as required under applicable AML regulations.
• Customer Support Records: Live chat transcripts and email records are retained for 2 years from the date of the interaction for quality assurance and dispute resolution purposes.
• Technical & Log Data: Server logs and session data are retained for up to 12 months for security and fraud investigation purposes.
• Marketing Consent Records: Records of marketing consent and opt-out requests are retained for the duration of the account relationship plus 2 years.

Following expiry of the applicable retention period, win788 will securely delete or irreversibly anonymise the relevant personal data.

As a win788 player, you hold the following rights in respect of your personal data. To exercise any of these rights, contact win788 support via live chat or email:

• Right of Access: You may request a copy of all personal data that win788 holds about you. win788 will respond to verified access requests within 30 days.
• Right to Rectification: If any personal data win788 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. Account name changes may require additional KYC documentation.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the original collection purpose, subject to win788's legal retention obligations under AML and licensing regulations.
• Right to Restriction: You may request that win788 restrict the processing of your personal data in certain circumstances, such as while a data accuracy dispute is being resolved.
• Right to Data Portability: You may request that win788 provide your personal data in a structured, machine-readable format where technically feasible.
• Right to Object: You may object to processing of your personal data carried out on the basis of win788's legitimate interests, including direct marketing. Objections to marketing communications will be honoured immediately upon receipt.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

win788 operates under an international gaming licence and may store or process player data on servers located outside Pakistan. Where personal data is transferred to countries that do not provide an equivalent level of data protection, win788 ensures appropriate safeguards are in place, including:

• Binding contractual clauses with data processors that impose equivalent data protection obligations
• Use of certified cloud infrastructure providers that maintain recognised data security certifications
• Strict contractual prohibitions on processors using player data for their own purposes or sharing it with unauthorised sub-processors

By registering a win788 account, Pakistani players acknowledge that their personal data may be transferred to and processed in jurisdictions outside Pakistan as described in this section.

win788 is strictly an adults-only platform. The minimum age requirement for registering and using win788 is 21 years. win788 does not knowingly collect personal data from individuals under the age of 21.

If win788 becomes aware that personal data has been collected from a person under the age of 21, that account will be immediately suspended, all associated data will be securely deleted to the extent permitted by legal obligations, and any deposits will be returned less any applicable processing fees.

If you believe that a minor has created a win788 account, please notify win788 immediately via live chat or support email so that the matter can be investigated and resolved promptly.

win788 may send you promotional offers, bonus notifications, and platform updates via SMS to your registered Pakistani mobile number or via notifications within the Platform, where you have provided consent to receive such communications during registration or subsequently through Account Settings.

You may opt out of marketing communications at any time by:

• Updating your communication preferences in your win788 Account Settings
• Contacting win788 live chat support and requesting to be removed from marketing lists
• Following the unsubscribe instructions included in any marketing SMS or notification

Opting out of marketing communications will not affect your ability to receive transactional communications from win788, such as deposit confirmations, withdrawal processing notifications, or security alerts related to your account.

win788 reserves the right to update this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, or our data processing practices. The effective date at the top of this document will be updated whenever material changes are made.

Where changes to this Privacy Policy are material — meaning they significantly affect how we collect, use, or share your personal data — win788 will notify registered players via SMS to the registered mobile number or via a prominent notice on the Platform at least 14 days before the changes take effect.

Continued use of the win788 Platform following the effective date of a revised Privacy Policy constitutes acceptance of those changes. If you do not accept the revised policy, you should cease using the Platform and request account closure before the effective date.

For questions, complaints, or requests relating to this Privacy Policy or the personal data win788 holds about you, please contact our support team. All privacy-related enquiries are handled by support staff with specific training in data protection obligations.

• Live Chat: Available 24/7 directly on the win788 Platform. Average response time: 3–5 minutes. Support available in Urdu and English.
• Email: support at win788.one — please include "Privacy Request" in the subject line for prioritised routing.

win788 aims to acknowledge all privacy-related correspondence within 24 hours and to provide a substantive response within 30 calendar days. For complex data subject access requests, the 30-day period may be extended by up to a further 60 days where justified, with notification provided to the requesting player.

win788 takes all privacy concerns seriously. If you feel that your privacy rights have not been adequately addressed, you retain the right to escalate your complaint to the relevant data protection supervisory authority in your jurisdiction.